Frequently Asked Questions

General Questions

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Booking & Payments

Transport & Travel

Winter Holiday Questions

Manor Questions


Can you cater for specialist diets?
For our hotel holidays and manor events, vegetarian meals are available. Often gluten free and other specialist diets can be catered for - please add any diets due to medical needs to your notes when you book. For camping and mountain centre holidays, with the system of centralised cooking that we operate, we can offer a vegetarian option each evening but we cannot provide for other special diets.
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Do I need any vaccinations for my holiday?
It's best to contact your GP to see if you will need any vaccinations. They will have records of your previous vaccinations and also have access to the latest World Health Organisation advice on vaccinations for each country. If they need to know which part of the country you will be travelling to, you should find this information in the Detailed Information for your holiday.
A useful website for travel-related health advice is www.fitfortravel.nhs.uk.
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Do I need to obtain a Visa before I travel?
This depends on your nationality and where you are travelling to, so you will need to research this yourself. If you are a non-British citizen or are travelling outside of Europe, it is especially important that you check with the destination embassy before travelling.
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Do you offer single rooms?
On some holidays it is possible to pay a supplement for a single room. However, we encourage solo travellers to share with others on our holidays in general. We allocate rooms on a single-sex basis and try to room people of a similar age together. Most people find that sharing a room helps them make friends quickly on a group holiday and the vast majority of people really enjoy the experience! If it is possible to book a single room on a particular trip, it will be detailed on the trip information page. Any supplements must paid at the time of booking. Room supplements are non-refundable and non-transferable.
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How does Oak Hall handle lost property?
Oak Hall Team will do their best to return lost property to guests. Any property remaining at the end of a holiday or an event at Otford Manor will be logged and retained for at least 4 weeks. If you think you may have lost something then please get in touch. We would ask that guests cover any postage costs incurred in returning items to them.
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How old are guests on the trip?
We tailor our trips with people in their twenties and thirties in mind however we invite anyone aged seven and upwards to join us on most of our trips. In reality we have a huge range of ages on all of our trips so whatever age you are you will find like-minded, similar aged people on your trip. We also usually have a few trips each year for families where we invite children three and over to join us.
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How will rooms be allocated on my holiday?
Bedrooms are normally allocated at the office before departure. Please let us know if you require a family room or if you would like to share with a friend. Mixed accommodation is only available for married couples or families. It is our policy to request that families with children under 18 should share together. On some holidays it is possible to pay a supplement for a single room or a particular type of room. These supplements will be detailed on the website and must be paid at the time of booking. Room supplements are non-refundable and non-transferable.
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What is the minimum age to travel?
We take anyone aged 7 and older on most of our holidays. Any guests under 18 need to be accompanied by an adult. We usually run a Family week each Summer and Winter where children over 3 are also welcome.
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When will the next brochure be available?
Summer brochures are usually distributed during the first half of December and Winter brochures are usually distributed during the first half of June. Holidays are usually launched on the website just prior to these times.
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How do I log in to my account?
Click here and enter your email address and password. If you have not set up a password with us, but you have given us your email address, please use the forgotten password box on this page and we will send you a new password. If you have not got an email address on your account, you should contact the office and ask us to add your email address to your records. You will then be able to request a password as detailed above.
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What are "cookies"?
In computer jargon, "cookies" are very short text files that are saved on a user's computer when visiting a website.
Our site, like most websites, needs to use cookies to work properly. This means, for example, that when you return to our Oak Hall site, you don't need to re-enter your booking number every time - it's as though our website remembers you. Actually, our site has not remembered - it was the cookie saved on your computer that told our site when you revisited where your booking was.
We assume - as explained on the front page of our site - that a person's use of our site indicates that they are happy with this arrangement.
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What do I do if I have forgotten my password / How do I get a password?
See above – how do I log in to my account.
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After booking, when will I get my final details?
For all holidays, the detailed information sheets will be sent out as an attachment to your booking confirmation, or emailed to you as soon as the details are confirmed. This will usually be two months before the departure date.
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Are Oak Hall expeditions ATOL protected?
Yes, all the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: atol.org.uk
Our ATOL license number is 3207.
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How do I add another guest to my booking?
When you have added your own details an 'Add new Guest' button appears. Click on this to add another person to your booking. You will need to select this option for each new person you wish to add. If you have already paid for your holiday, you will need to call the office for further help or your travel companion could simply make their own booking and mention your name in the room share as necessary.
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How do I obtain a Group Discount?
A discount of £30 per person is available for groups of 10 or more. Members of the group should book individually within two weeks of each other indicating their group name in their booking.  Discounts will be applied when the 10th person has booked. Group discounts are not available on peak weeks including Christmas or New Year, half terms or for the Easter weeks. 
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How do I put myself on the waiting list for a trip?
Open up the trip you would like to join and click "book" as though you were booking on to the trip to enter your details. The system will take your details before asking you to go on to the waiting list and will not charge you anything at this stage.  The office team will get in touch with you if a place becomes available.
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What is Oak Hall's Guest Cancellation Policy?
If you book more than two months before departure, a deposit of £50 is payable to reserve your place with us. Any room-supplement is paid at the time of making this initial reservation. This deposit and room-supplement are non-transferrable and non-returnable.
The balance of your holiday payment is due two calendar months before departure. Please make a note of when the payment is due, as you won’t necessarily be sent a reminder. We often have a waiting list of those wanting to come, so please let us know as soon as possible if you are unable to travel. Also, we may cancel unpaid places and release them to others.
After the two month payment deadline, the full cost is non-returnable. Please ensure that you have travel insurance cover from the time that you pay for your holiday as you may be able to make a claim through your travel insurance company if your reason for cancellation falls within the terms of their policy.
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What is the Waiting List?
When a trip is full, the booking system will ask you if you would like to go on a waiting list. The system will take your details so that in the event of a cancellation or if additional places become available we will be able to contact you to offer you the place. We will only contact you if a space becomes available and we will contact you on a first come first served basis. We will not take any payment when you put yourself on the waiting list and you are not obliged to take the place if it is offered to you.
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Where can I get booking forms to print?
Please click on the appropriate link below. Please note that we recommend that guests book via the website rather than by post!
Winter Holiday Booking Form
Summer Holiday Booking Form
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Where can I read through the booking terms and details again?
Please click here to read the terms and details.
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Can I arrange my own flights?

On many of the holidays you can meet us at the overseas airport (for a flight trip) or at the destination itself. For winter holidays, this will be shown as a separate option in the Dates and Prices section and the cost of the optional airport transfer will be given. The trip code will usually contain an 'X' to indicate own travel. For summer holidays, if the own travel option is not shown, please contact us and we can let you know the applicable discount. If your arrival /departure coincide with the group you are welcome to join the transfer to/from the accommodation, otherwise you would need to make your own way. If you wish to meet at the airport we would suggest booking a flight that arrives at least 2 hours before the group flight to allow for any delays. 

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How do I find out flight or coach times?
You can find the flight details for your expedition by going through the website for that resort and selecting 'view' for the correct expedition code. Please scroll to the bottom of that page where you will find the timings and meeting information for your expedition.
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How much luggage can I take with me?
As a group we dress casually and our hotels and mountain centres are cosy, so whether travelling by coach or air, please keep your luggage light and to a minimum. Please make sure your case is robust and weatherproof as we cannot accept responsibility for any damage.
 
ON THE COACH
With legal weight limits for our coaches that cannot be exceeded, we are unable to accept luggage in excess of 20kg. Overweight luggage can result in delays at borders and crossings. Please also ensure that your suitcase is no larger than 75 litres and 150cm total dimensions (length + height+ depth). Boots may be brought in a separate bag as part of your 20kg allowance.
One set of skis or a snowboard can also be carried on our coach at an extra cost of £20, provided we have space available and it has been pre-booked when you make your initial reservation.
 
ON THE PLANE
The checked baggage allowance varies between airlines but generally it is either 20kg or 23kg, with one additional piece of hand baggage weighing up to 8kgs. Each airline treats winter sporting equipment differently and charges sometimes apply. Please check the website of the relevant airline for detailed information.
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What happens at the airport?

One of our team members will meet you at your designated meet point at the time specified online and in your Detailed Information document. Please make sure you speak to them before you check in for your flight. There are no paper tickets for you to print beforehand - everything is done electronically. All you need to check in is your passport and in the unlikely event of a problem our team member will be able to supply you with any other information you may require.

Once you have checked in for your flight you will be issued with a boarding pass and you then need to go straight through security to departures. For up to date information about restricted items in your hand luggage please click here. Sizing restrictions vary between airlines.

Once you are in the departures area please keep an eye on the departure boards for your gate number and make your way to the gate to board the plane. When you reach your destination airport, follow signs through passport control to baggage reclaim.

The group will meet by the baggage carousel once everyone has reclaimed their bags to go through arrivals together.

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What time do I need to arrive at Otford Manor to park my car before my trip departure?
Please arrive at Otford Manor 45 minutes before the Sainsbury meet time. Please drop any passengers and their hand luggage at Sainsbury's before coming to the Manor car park to park and load all your main luggage on to the trailer.
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Where is the Folkestone meet point?
The Folkestone meet point is at the Stop24 motorway service station. This is at junction 11 of the M20 in Kent. If you are parking, please park in the allocated bays in the car park and make payment as directed. The coach will meet you in the coach park area. There is a waiting room here.
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For holidays that do not include the price of the lift pass, when can I pay for it?
Lift passes come in great variety, depending on age, duration, time of the season and your chosen resort. On the specific winter trip page, you will find details of the ski passes available and you will be able to choose the right one. For holidays that do not include a lift pass in the holiday price, prices will be updated one week before departure (in the evening of that day), in line with the current exchange rate on the Post Office website. We ask you to pay for your pass online before your holiday departs so that it can be ready for you from the first morning of your holiday. Any discount given to Oak Hall on the passes is used to buy lift passes for our volunteer team.
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For winter accommodation, what linen do I need to bring?
When staying in our hotels, all linen is provided for you. If you are staying in our mountain centres / chalets you will need to bring some linen. Here are the specific details (organised by trip code):
 
L/LA/LX - Chalet Jungfrau - Only blankets are provided. Please bring a sleeping bag
(or sheets / single duvet cover to use with blankets), pillowcase and a towel.
F – Altglashutten, Feldberg - Bed linen is provided. Please bring a towel
C – Chalet Souvenir, Champéry - Bed linen is provided. Please bring a towel.
LS – Altglashutten, Feldberg - Bed linen is provided. Please bring a towel
 
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What does a typical day look like on a ski/board holiday?
A daily schedule might look like this:
 
07:00 - Prayer gathering (optional)
07:30 - Breakfast & make a packed lunch
08:10 - Head off to the slopes
09:00 - Morning ski/board lessons
11:30 - Meet for lunch
12:30 - Afternoon ski/board lessons
15:30 to 17:00  - Head back to the accommodation
18:00 - Evening meal
20:00 - Evening meeting
(A time of music, prayer, a personal story from one of the Oak Hall team, and a Bible talk)
21:15 - Evening activities
(eg games, quizzes, walks, curling/ice skating, fondues)
If you've never been on a snowsports holiday, it might sound a bit busy. But trust us, these holidays are lots of fun and include plenty of time for hot chocolates and relaxation! Activities are optional and you can choose to rest or ski/board more, depending on your personal preference.
 
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What is an Advanced Ski Course?
We only run a handful of these courses each year. They are an excellent way to develop your winter sports skills if you are an experienced intermediate/advanced skier wanting to improve even further... Click here for more information.
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How do I book the Manor for my group event?

Click here to see details about using the Manor for group events. You will find an enquiry form to complete towards the bottom of the page.

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Is bedding provided at Otford Manor?
For Manor and Unlocking the Bible weekends that have been arranged by Oak Hall we will provide bedding and a towel at no extra cost. If you are coming as part of a church or conference group you will need to check with the person dealing with your group booking about bedding arrangements. 
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What size is a standard room at Otford Manor?
Our standard rooms in the Manor contain bunk beds and sleep four, six or eight people. We also have a limited number of single rooms, twin rooms (two single beds) and twin bunk rooms (one set of bunk beds) available with an additional room supplement.
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What time does a Manor Weekend start?

Unless otherwise stated, our Manor Weekends start between 8 pm and 9 pm on the Friday evening. Please do not arrive before this time - we will be busy preparing the Manor and you will be turned away. Unless otherwise stated, you will need to have something to eat before you arrive as we are unable to provide a meal on Friday evening. We run a complementary shuttle service from Otford Station at 8 pm and again at 9 pm. We will be there on the hour and pick up anyone who is waiting. There is no need to book this service.

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Where can I find directions to Otford Manor?

Directions to the Manor can be found here.

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