E & O E

What time do I need to arrive at Otford Manor to park my car before my trip departure?

The courtesy minibus to the Otford meet point leaves the Manor 15 minutes prior to the meet time.  Please drop any passengers and their hand luggage at the MacDonalds in the Riverside retail park before coming to the Manor car park and load all your main luggage on to the trailer.

How do I log in to my account?

Click here and enter your email address and password.  If you have not set up a password with us, but you have given us your email address, please use the forgotten password box on this page and we will send you a new password.  If you have not got an email address on your account, you should contact the office and ask us to add your email address to your records.  You will then be able to request a password as detailed above.

When will I get my final details?

For all holidays, the detailed information sheets will be sent out as an attachment to your booking confirmation, or emailed to you as soon as the details are confirmed. 

How do I find out flight or coach times?

You can find the flight details for your expedition by going through the website for that resort and selecting ‘view’ for the correct expedition code.  Please scroll to the bottom of that page where you will find the timings and meeting information for your expedition.

When can I pay for my lift pass?

Lift passes can be pre-ordered for all winter holidays now.  The price of the pass will only be added 7 days prior to departure.  If you have already selected your pass, your booking will be updated at this time and the balance can be paid online.  If you have not selected a pass type or no balance shows on your account at this time, please contact the office so we can update your booking with the correct pass for you.  Occasionally the cost of the lift pass is included in the basic cost and this will be made clear in the holiday details.

How do I add another guest to my booking?

When you have added your own details an ‘Add new Guest’ button appears.  Click on this to add another person to your booking.  You will need to select this option for each new person you wish to add.  If you have already paid for your holiday, you will need to call the office for further help.

What do I do if I have forgotten my password/How do I get a password?

See above – how do I log in to my account.

Where is the Folkestone meet point?

The Folkestone meet point is at the Stop24 motorway service station.  This is at junction 11 of the M20 in Kent.  If you are parking, please park in the allocated bays in the car park and make payment as directed.  The coach will meet you in the coach park area.  There is a waiting room here.

How much luggage can I take with me?

For coach holidays we ask that you limit your luggage to 20kg.  This is due to the weight restrictions that apply to coaches and trailers.  It is also helpful for our drivers who are loading the coaches to not have heavy bags to lift.  It is better to bring a normal suitcase rather than a soft hold all style bag as these pack more easily into the luggage space.

If you are bringing skis, please note that a carriage fee of £15 per bag applies.  Please take care not to overload these bags.

For holidays where you are flying out, please check with the airline directly (details of which airline you are flying with can be found on the website or in your detailed information sheet).  You can also find information here regarding sporting equipment.

Lufthansa        :           www.lufthansa.com

BA                   :           www.ba.com

Swiss              :           www.swiss.com

If you wish to add skis to your BA reservation, please contact the office for further assistance.

Details of other airlines being used can be found in your detailed information sheet.