Frequently Asked Questions

General Questions

Accounts & Site Login

Booking & Payments

Transport & Travel

Winter Holiday Questions

Summer Holiday Questions

Manor Questions

COVID-19: do I need to have a test before I come on an Oak Hall event?
Yes please. 

For our events at the Manor and at our UK destinations we ask everyone to take a lateral flow test 24 hours before travelling and only to join us if they have a negative result; this enables us to form bubbles of people who know they are unlikely to be infectious.

For our overseas trips we follow UK and destination government guidance on complying with COVID-19 regulations. These include requirements for testing before, during and after the holiday, and in some countries the stipulation to be double vaccinated. We will help you to understand all current requirements in our detailed holiday information letters.
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COVID-19: what special arrangements are in place during this time?
When you book with Oak Hall, your payment is safe and we allow a lot of flexibility to give you reassurance during this pandemic. 

On this page we explain how we will look after you.
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Do I need any vaccinations for my holiday?
It's best to contact your GP to see if you will need any vaccinations. They will have records of your previous vaccinations and also have access to the latest World Health Organisation advice on vaccinations for each country. If they need to know which part of the country you will be travelling to, you should find this information in the Detailed Information for your holiday (which will be sent at least two months before departure) or you can contact us.
A useful website for travel-related health advice is
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Do I need to obtain a Visa before I travel?
British citizens do not require any visas for travel in Western Europe (for visits of up to 90 days). For other holidays, if British citizens require a visa this will generally be mentioned on the web page for that destination (in the Dates and Prices section) but please note that it is your responsibility to make sure you carry valid travel documents and visas. If you are not a British citizen, please contact the consulates of the countries we will be travelling through to check the current visa and entry requirements. 
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Do you cater for specialist diets?
For our hotel holidays and manor events, vegetarian meals are available. Often gluten free and other specialist diets can be catered for - please add any diets due to medical needs to your notes when you book. For camping and mountain centre holidays, with the system of centralised cooking that we operate, we can offer a vegetarian option each evening but we cannot provide for other special diets.
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Do you offer single rooms?
On some holidays it is possible to pay a supplement for a single room. However, we encourage solo travellers to share with others on our holidays in general. We allocate rooms on a single-sex basis and try to room people of a similar age together. Most people find that sharing a room helps them make friends quickly on a group holiday and the vast majority of people really enjoy the experience! If it is possible to book a single room on a particular trip, it will be detailed on the trip information page. Any supplements must be paid at the time of booking. Room supplements are non-refundable and non-transferable.
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How does Brexit affect the holidays?
The holidays themselves will continue to run in the same way after Brexit. It’s worth just bearing in mind a few paperwork changes. The main differences are: the EHIC has been replaced by the GHIC (see for details), your passport may now need additional validity (see for details) and you can now stay in the EU for up to 90 days without a visa.

We will continue to monitor the government’s advice following the Brexit deal.

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How does Oak Hall handle lost property?
Oak Hall Team will do their best to return lost property to guests. Any property remaining at the end of a holiday or an event at Otford Manor will be logged and retained for at least 4 weeks. If you think you may have lost something then please get in touch. We would ask that guests cover any postage costs incurred in returning items to them.
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How old are guests on the trip?
We tailor our trips with people in their twenties and thirties in mind. However, we invite anyone aged seven and upwards to join us on most of our trips and in reality we generally have a wide range of ages on all of our trips. So, whatever age you are, you will find like-minded, similar aged people on your trip. We also usually have at least a couple of trips each year for families where we invite children three and over to join us. On all trips, those under 18 should accompanied by an adult. 
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How will rooms be allocated on my holiday?
Bedrooms are normally allocated by the office before departure. Please let us know if you require a family room or if you would like to share with a friend. Mixed accommodation is only available for married couples or families. It is our policy to request that families with children under 18 should share together. On some holidays it is possible to pay a supplement for a single room or a particular type of room. These supplements will be detailed on the website and must be paid at the time of booking. Room supplements are non-refundable and non-transferable.
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I would like to serve with the Oak Hall team
We find that serving with us works best for those who have first travelled with Oak Hall as a guest. There are a number of opportunities... read more here.
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Is the EHIC card still valid after Brexit?

The EHIC card has been replaced by the GHIC card. A GHIC is free (if you are resident in the UK), and it could save you a lot of money and hassle if you need medical help while you are travelling in Europe. You can still use your EHIC (European Health Insurance card) if it hasn’t expired. Some travel insurance companies require you to have a GHIC (or valid EHIC). For more details and to apply:

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What is the minimum age to travel?
We take anyone aged 7 and older on most of our holidays. Any guests under 18 need to be accompanied by an adult. We usually run a Family week each Summer and Winter where children over 3 are also welcome.
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When will the next season’s programme be published?
Our summer programme is usually published during the first half of December and our winter programme during the first half of June.
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How do I log in to my account?
Click here and enter your email address and password. If you have not set up a password with us, but you have given us your email address, please use the 'forgotten password' box on this page and we will send you a new password. If you have made a booking with Oak Hall before but not given an email address, you should contact the office and ask us to add your email address to your records. You will then be able to request a password as detailed above.
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What are "cookies"?
In computer jargon, "cookies" are very short text files that are saved on a user's computer when visiting a website.

Our site, like most websites, needs to use cookies to work properly. This means, for example, that when you return to our Oak Hall site, you don't need to re-enter your booking number every time - it's as though our website remembers you. Actually, our site has not remembered - it was the cookie saved on your computer that told our site where your booking was when you revisited.

We assume - as explained on the front page of our site - that a person's use of our site indicates that they are happy with this arrangement.

You can learn more about cookies at this site:
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What do I do if I have forgotten my password / How do I get a password?
See above – 'How do I log in to my account?'
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What is Oak Hall's policy about privacy and my personal data?
We will never share (and have never in the past shared) your information for marketing purposes with anyone else but we do need to share some of your information to allow us to organise your holiday. 

We have a Privacy Policy that aims to explain what information we collect, how we use it and how you can access it. 

This policy can be found here:
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After booking, when will I get my final details?
For all holidays, the Detailed Information document will be attached to your booking confirmation e-mail if it is ready to be sent at the time, or emailed to you as soon as the details are confirmed. This will usually be at least two months before the departure date.
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Are Oak Hall expeditions ATOL protected?
Yes, all the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to:
Our ATOL license number is 3207.
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Can I pay in instalments?
Yes, after you've paid your deposit you can make additional payments at any time. However, full payment is required two months before the trip departure date. Log into your account, open your booking, click 'Pay' and then scroll to the bottom to enter the amount you'd like to pay
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How do I add another guest to my booking?
When you have added your own details, an 'Add new Guest' button appears. Click on this to add another person to your booking. You will need to select this option for each new person you wish to add. You are not able to add another person to your booking once you have made a payment, so in this case it is best for your travel companion to make their own booking (using a separate e-mail address) and mention your name in the room share as necessary.
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How do I obtain a Group Discount?
A discount of £30 per person is available for groups of 10 or more. Members of the group should book individually within two weeks of each other indicating their group name in their booking.  Discounts will be applied when the 10th person has booked. Group discounts are not available on peak weeks, such as Christmas, New Year, half terms, Easter weeks or summer school holidays. 
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How do I put myself on the waiting list for a trip?
If a particular trip or room option is fully booked, you can put yourself on the waiting list by clicking "book" as though you were booking on to the trip. The system will take your details and put you on the waiting list. It will not charge you anything at this stage. The office team will get in touch with you if a place becomes available to ask if you are still able to join us.
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How much is the deposit?
If you are booking more than two months in advance you can just pay a deposit (plus any room supplements). For all winter holidays, Otford Manor events and most summer holidays this is £50. For long haul summer holidays, the deposit is £150 due to higher airline and hotel deposits. The balance is due two months before departure for summer and winter holidays (or one month before for Manor events). 
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If I am told to isolate and this prevents me from travelling, what can I do?
If, even just before your departure, you are contacted by 'Track and Trace' and are told that you cannot travel because you should quarantine or if your area introduces a local lockdown, Oak Hall will return all of your money including your deposit.

For more information about this current situation, please click here.
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What if my holiday cannot go ahead because of this pandemic?
We always follow government advice. If the country that we plan to travel to together introduces a lockdown, or the UK (or your home) government introduce travel restrictions that prevent you from travelling, Oak Hall will return all of your money including your deposit.

For more information about this current situation, please click here.
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What if quarantine is introduced for travellers returning from my holiday destination?
Should the UK government introduce quarantine for travellers returning from your Oak Hall destination, you will have the choice to still join us or to receive your money back including your deposit.
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What is Oak Hall's Guest Cancellation Policy?
If you book more than two months before departure, a deposit is payable to reserve your place with us (for most holidays this is £50, for long-haul destinations it is £150). Any room-supplement is paid at the time of making this initial reservation. This deposit and room-supplement are non-transferrable and non-returnable.

The balance of your holiday payment is due two calendar months before departure. Please make a note of when the payment is due, as you won’t necessarily be sent a reminder. We often have a waiting list of those wanting to come, so please let us know as soon as possible if you are unable to travel. Also, we may cancel unpaid places and release them to others.

After the two month payment deadline, the full cost is non-returnable. Please ensure that you have travel insurance cover from the time that you pay for your holiday, as you may be able to make a claim through your travel insurance company if your reason for cancellation falls within the terms of their policy.

If you are cancelling due to pandemic-related reasons, there are exceptions, please click here for more detail about these.
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What is the Waiting List?
When a trip or room type is full, you can add yourself to the waiting list. The system will take your details so that in the event of a cancellation or if additional places become available we will be able to contact you to offer you the place. We will only contact you if a space becomes available and we will contact people on the waiting list on a first-come first-served basis. We will not take any payment when you put yourself on the waiting list and you are not obliged to take the place if it is offered to you.
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Where can I get booking forms to print?
Please click on the appropriate link below. Please note that we recommend that guests book via the website rather than by post!
Oak Hall Expeditions Printable Booking Form
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Where can I read through the booking terms and details again?
Please click here to read the terms and details.
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Can I arrange my own flights?

On many of the holidays you can meet us at the overseas airport (for a flight trip) or at the destination itself. For winter holidays, this will be shown as a separate option in the Dates and Prices section and the cost of the optional airport transfer will be given. The trip code will usually contain an 'X' to indicate own travel. For summer holidays, if the own travel option is not shown, please contact us and we can let you know the discount (if applicable). If your arrival /departure coincide with the group you are welcome to join the transfer to/from the accommodation, otherwise you would need to make your own way. If you wish to meet at the airport we would suggest booking a flight that arrives at least 2 hours before the group flight to allow for any delays. 

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How do I find out flight or coach times?
If they are already available, you can find the flight/coach details for your trip by locating the relevant resort on the website and selecting 'Book/view' for the correct trip code. Please scroll to the bottom of that page where you will find the timings and meeting information.
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How much luggage can I take with me?
As a group we dress casually and our hotels and mountain centres are cosy, so whether travelling by coach or air, please keep your luggage light and to a minimum. Please make sure your case is robust and weatherproof, as we cannot accept responsibility for any damage.
With legal weight limits for our coaches that cannot be exceeded, we are unable to accept luggage in excess of 20kg. Overweight luggage can result in delays at borders and crossings. Please also ensure that your suitcase is no larger than 75 litres and 150cm total dimensions (length + height+ depth). 

For winter trips, boots may be brought in a separate bag as part of your 20kg allowance. One set of skis or a snowboard can also be carried on our coach at an extra cost of £20, provided we have space available and it has been pre-booked when you make your initial reservation.
The checked baggage allowance varies between airlines but generally it is either 20kg or 23kg, with one additional piece of hand baggage weighing up to 8kgs. Each airline treats winter sporting equipment differently and charges sometimes apply. Please check the website of the relevant airline for detailed information.
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Is it safe to travel by Oak Hall coach during this pandemic?
Our state-of-the-art twin deck Oak Hall coach is known for its spacious and comfortable ride. During the present situation, in line with current best practice, we are taking special measures to ensure that you can travel on our coach without concern.

Thorough cleaning: our coach is deep cleaned and disinfected between journeys. At each stop, the bannisters, hand rails etc. are all disinfected by the driver or courier.

Allocated seating: your seat is allocated to you personally and no one else will sit in it while you travel. This gives peace of mind.

Careful spacing: with eighty seats available, we are only using about forty of these. This ensures that you are socially distanced on the coach in line with current regulations. All guests will also wear face masks on the coach.

Two flights of stairs and two exit doors: The coach has ample exits and stairs meaning that no traveller need pass another in the coach.
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What happens at the airport?

One of our team members will meet you at your designated meet point at the time specified online and in your Detailed Information document. Please make sure you speak to them before you check in for your flight. There are no paper tickets (everything is done electronically and our team member will have any information you require for this). For groups, check-in is done at the airport (i.e. online check-in generally isn't available). All you need to check in is your passport.

Once you have checked in for your flight you will be issued with a boarding pass and you then need to go straight through security to departures. For up-to-date information about restricted items in your hand luggage please click here. Sizing restrictions vary between airlines.

Once you are in the departures area, please keep an eye on the departure boards for your gate number and make your way to the gate to board the plane. When you reach your destination airport, follow signs through passport control to baggage reclaim.

The group will meet by the baggage carousel, once everyone has reclaimed their bags, to go through arrivals together.

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What time do I need to arrive at Otford Manor to park my car before my trip departure?
Please arrive at Otford Manor 45 minutes before the Sainsbury's meet time. Please drop any passengers and their hand luggage at Sainsbury's before coming to the Manor car park to park and load all your main luggage on to the trailer.
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Where is the Folkestone meet point?
The Folkestone meet point is at the Stop24 motorway service station. This is at junction 11 of the M20 in Kent. If you are parking, please park in the allocated bays in the car park and make payment as directed by the signs. The coach will meet you in the coach park area. There is a waiting room here.
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Can you tell me more about Lift Passes?
Yes! We've made a section of the website dedicated to this theme: please click here for more info.
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For holidays that do not include the price of the lift pass, when can I pay for it?
Lift passes come in great variety, depending on age, duration, time of the season and your chosen resort. On the specific winter trip page, you will find details of the ski passes available and you will be able to choose the right one. For holidays that do not include a lift pass in the holiday price, prices will be updated one week before departure (in the evening of that day), in line with the current exchange rate on the Post Office website. We ask you to pay for your pass online before your holiday departs so that it can be ready for you from the first morning of your holiday. Any discount given to Oak Hall on the passes is used to buy lift passes for our volunteer team.
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For winter accommodation, what linen do I need to bring?
When staying in our hotels, all linen is provided for you. If you are staying in our mountain centres / chalets you will need to bring some linen. Here are the specific details (organised by trip code):
F – JH Titisee-Veltishof, Feldberg - Bed linen is provided. Please bring a towel.
C – Chalet Souvenir, Champéry - Bed linen is provided. Please bring a towel.
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What does a typical day look like on a ski/board holiday?
A daily schedule might look like this:
07:00 - Prayer gathering (optional)
07:30 - Breakfast & make a packed lunch
08:10 - Head off to the slopes
09:00 - Morning ski/board lessons
11:30 - Meet for lunch
12:30 - Afternoon ski/board lessons
15:30 to 17:00  - Head back to the accommodation
18:00 - Evening meal
20:00 - Evening meeting
(A time of music, prayer, a personal story from one of the Oak Hall team, and a Bible talk)
21:15 - Evening activities
(eg games, quizzes, walks, curling/ice skating, fondues)
If you've never been on a snowsports holiday, it might sound a bit busy. But trust us, these holidays are lots of fun and include plenty of time for hot chocolates and relaxation! Activities are optional and you can choose to rest or ski/board more, depending on your personal preference.
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What is an Advanced Ski Course?
We only run a handful of these courses each year. They are an excellent way to develop your winter sports skills if you are an experienced intermediate/advanced skier wanting to improve even further. Click here for more information.
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What is Family Week?
Each winter we run a Family Week where we welcome children as young as three to join us. We will have additional evening activities in the hotel especially for them. Our speaker will also be carefully selected to provide family teaching during our evening meetings.
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What is the minimum age for instruction?
Our minimum age for ski instruction is 7 years and for snowboard instruction is 12 years. On Family Week our minimum age for ski instruction is reduced to 3 years. 
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Can I bring my own bike for a cycling trip?
With our space restrictions, we regret that we are unable to carry anyone’s own bike on our coach or in the trailer.
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How big will my tent be on a camping trip?

The tents are provided by Oak Hall. They are generally used to accommodate two people but there is enough space for three people if you would prefer. The Oak Hall team will show you how to put up/take down your tent. 

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What do I need to bring on a camping trip?
We would recommend the following items:
·   Sunglasses and high-factor sun cream
·   Waterproof coat
·   Camping cutlery & crockery (including water bottle)
·   Backpack and drink bottle
·   Tea towel (for washing up your cutlery/crockery)
·   A continental adaptor (to operate electrical items). NB - there is a very limited number of power points available.
·   Towel, airbed (with foot pump) or roll mat, pillow and a warm sleeping bag.
·   Swimwear (there is often a local swimming pool).
·   Hand washing soap (on most campsites this is not provided in the toilets)
·   Small first aid kit
·   Torch
·   Bible
·   Cycle helmet
·   Padded cycling shorts / a gel seat cover if you find standard bike seats uncomfortable
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How do I book the Manor for my group event?

Click here to see details about using the Manor for group events. You will find an enquiry form to complete towards the bottom of the page.

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Is bedding provided at Otford Manor?
For Manor and WORD weekends that have been arranged by Oak Hall we will provide bedding and a towel at no extra cost. If you are coming as part of a church or conference group, you will need to check with the person dealing with your group booking about bedding arrangements. 
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What size is a standard room at Otford Manor?
Our standard rooms in the Manor contain bunk beds and sleep four, six or eight people. We also have a limited number of single rooms, twin rooms (two single beds) and twin bunk rooms (one set of bunk beds) available with an additional room supplement.
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What time does a Manor Weekend start?

Unless otherwise stated, our Manor Weekends start between 8 pm and 9 pm on the Friday evening. Please do not arrive before this time - we will be busy preparing the Manor and we will unfortunately not be able to welcome you at that point. Unless otherwise stated, please eat before you arrive, as the first meal provided is breakfast the following morning. We run a complimentary shuttle service from Otford Station at 8 pm and again at 9 pm. We will be there on the hour and pick up anyone who is waiting. There is no need to book this service.

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Where can I find directions to Otford Manor?

Directions to the Manor can be found here.

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