Looking after each other during this Pandemic


Flexibility and reassurance

When you book with Oak Hall, your payment is safe and we allow a lot of flexibility to give you reassurance during this pandemic. 

On this page we explain how we will look after you.

What if my holiday cannot go ahead because of this pandemic?

We always follow government advice. If the country that we plan to travel to together introduces a lockdown, or the UK (or your home) government introduce travel restrictions that prevent you from travelling, Oak Hall will return all of your money including your deposit.

If, even just before your departure, you are contacted by 'Track and Trace' and are told that you cannot travel because you should quarantine or if your area introduces a local lockdown, Oak Hall will return all of your money including your deposit.


Are Oak Hall Expeditions as an organisation financially secure?

Yes, we are grateful that Oak Hall is financially secure. In the highly unlikely event of insolvency, all of our guests' payments are secured using two mechanisms - one for the flight trips and a different one for the coach expeditions.

Flight Holidays:
All Oak Hall flight-inclusive holidays are financially protected by the ATOL scheme. This is an industry standard for ensuring that guests are well cared for in the case of insolvency. More details are here.

Coach Holidays:
All payments for coach holidays are kept in a Trust Account until your holiday is completed. This provides your security for protection against the unlikely event of insolvency and ensures a full refund and repatriation.

Is there anything I should do?

Travel Insurance
One thing that you can do is to ensure that you have travel insurance in place for your trip. We have discovered during the last months that all travel insurance companies are not equal! 

We are not able to recommend insurance but we would encourage you to ensure that:
  • you are covered for curtailment of your trip should you become unwell prior to travel;
  • you are covered for all medical possibilities if you were to become unwell while on holiday.
These two points should be standard offerings from all travel insurance companies but they are worth checking!

EHIC Cards
If you are travelling before 1st January 2021, it is worth having an EHIC (European Health Insurance Card). You can apply for one of these at this link.

Get in touch!

We hope that we have provided enough information here to reassure you regarding your booking with us but if you have any questions at all, please feel welcome to get in touch with us.

Please click here for our contact page.